My Order

Do you have a query about a specific item? 

Please make sure you check the product listing of the item you are interested in. All the relevant information should be available there. If for any reason you cannot find the information you’re looking for or your query is more specific, then please get in touch with us by email at [email protected]

As our Gifting items are sent via Royal Mail standard post, they cannot be tracked via royal mail by our customers. 

You firstly receive an order notification by email as soon as your order is placed. We aim to despatch all orders within 3 – 5 working days of receipt.  

You will then receive a postage confirmation via email as soon as we post your item. 

For more information on delivery please check out our dedicated delivery information page here

Discount codes are applied at the checkout, just enter your code in the gift card and discount code box shown above the order total. 

 We accept the following payment methods: 

  • Apple Pay 
  • Google Pay 
  • Paypal 
  • American Express 
  • Visa debit & credit 
  • Mastercard debit & credit 
  • Maestro 

Please follow this link to view our Delivery Information page here

For all orders you will receive a postage confirmation email when your item has been despatched.

If your estimated delivery date has passed, please allow a few extra days for your order to be delivered (especially during busy times). 

With this in mind, If your order still doesn’t arrive please let us know and we will help you.  

All customers have a right to cancel their orders within 14 days from the date you placed your order.  This means you can either cancel your order before or after it’s been despatched.  

If you wanted to amend/cancel your order then please get in touch with us via our email address or contact number. If your order has not yet been sent we can amend it for you.  

You will need to return your order to us and we will process your refund as soon as we receive the item. 

All merchandise and Gifting item orders are posted Royal Mail UK standard. 

Yes we use environmentally friendly packaging. 

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