The Shelter Cymru online shop offers a 30 day returns policy for non-perishable gifting, Christmas and merchandise items, which begins on receipt of the item. All unwanted goods should be returned in the same condition as they were received. This does not affect your statutory rights.
Return requests for non-perishable gifting, Christmas and merchandise items need to be processed by our customer support team. Please email [email protected] to request your refund or exchange.
You have a legal right to return any item that does not match the description on our website, is not fit for its intended purpose, or is not of satisfactory quality. You are entitled to a refund if you tell us this within 30 days of receipt of the item, or you may request a replacement item instead.